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Q: Does Valley Box have a minimum order? A: There is no minimum dollar amount on orders. On non-stock items, there is a minimum order of one Bundle/one Case/one Unit. Valley Box stock items include (but not limited to) boxes, tape, protective wraps, envelopes, etc.
Q: Can I get a corrugated sample?
A: Yes, on some stock items. Most samples are free. A nominal shipping charge, however, will apply. Certain items are excluded from our sample program. Samples of large boxes are available, but will include a fee for the box plus estimated shipping costs.
Q: Does Valley Box have a return policy? A: Only on in store stock items that are unused. Receipt required. Does not apply to moving kits, custom and/or special order items.
Q: Is there a "shipping & handling" charge added to my order? A: Shipping & handling charges are dependant on the services you purchase and the method of shipping used
Q: Can I find out my shipping charges ? A: Yes. Call us at 619.449.2882 or click the Get a Quote link.
Q: When can I expect to receive my order? A: Our answer depends on the distance of your location from our warehouse and on the carrier that you selected. The level of carrier service can also have a direct bearing on delivery. Click on the desktop telephone located on this screen and a Customer Service Representatives will call you back with helpful information.
Q: What types of payment do you accept? A: We accept most major credit cards, including:
- MasterCard
- Visa
- American Express
- We can ship C.O.D. (limited to small orders)
- Open credit terms (net 15 days) are available based on prior credit approval
Q: What are your office hours? A: You can reach us between the hours of 7:00 A. M. and 5:00 P. M. PST, Monday thru Friday, except holidays.
Our store hours are 8:30 A.M. to 5:00 P.M. Monday thru Friday.
Phone: 1-619-449-2882 Fax: 1-619-449-3919 OR for commercial industrial clients 1-619-448-7095
E-Mail: click here |
