Frequently Asked Questions | FAQs | Valleybox.com

FAQ's

The cutting edge of industrial packaging solutions

describe the image

Quality Control

The Valley Box Company Inc quality system has been designed to comply with the intent of Mil-I-45208 and to implement management policies established to assure adherence to contractual requirements.

QUALITY PROCEDURES

#1 Receiving inspection: Our receiving inspector accepts or rejects all incoming items: raw materials, parts, components, assemblies, hardware, packaging materials, foams, vendor processed materials such as steel weldments and powder coating, and Customer furnished property.

#2 Inspection of fabricated parts/assemblies

a) Initial item/First Article Inspection: The inspector checks that all paperwork such as the work order, drawings, and specifications is correct. He also checks that the material called for on the drawing is the material being used.

b) In-Process Inspection: Periodic inspections at designated strategic points in the fabrication and assembly process are performed.

c) Final Inspection: Final Inspection checks for any unusual phenomena or questionable conditions.

#3 Material Control: All materials used are controlled with documentation in order to assure compliance with contractual requirements.

#4 Tooling and measurement control: Daily tooling inspections help to maintain all tools, gauges, templates, fixtures , test equipment and personal tools of personnel.

#5 Material handling, storage and shipping: Stored articles are packaged and placed in an area suitable for the type of material being stored giving due consideration to the following: Environment, Packaging, Preservation, Security, and Re-inspection/Auditing

#6 Permanent Record: Quality assurance will complete the final inspection record and forward it to the project office for the inclusion in the project file and to be maintained as a permanent record.

Frequently Asked Questions

Q: What are your office hours?
A: 7:00 A. M. and 3:30 P. M. PST, Monday thru Friday, except holidays.
Phone: (866) 449-2882    Fax: (619) 448-7095     E-Mail: click here

Q: Is there a minimum order?
A: For Corrugated products a minimum bundle/case quantity will apply. For Manufactured products no minimums apply.

Q: Can I get a corrugated sample?
A: Most stock sized samples are free, however charges may apply for custom sizes. In some cases a shipping charge will apply.

Q: Is there a "shipping & handling" charge added to my order?
A: Shipping & handling charges are dependant on the services you purchase and the method of shipping used.

Q: When can I expect to receive my order?
A: Our answer depends on the distance of your location from our warehouse and on the carrier that you selected. The level of carrier service can also have a direct bearing on delivery.

Q: What types of payment do you accept?
A: We accept most major credit cards, including: MasterCard, Visa, American Express.
We can ship C.O.D. (limited to small orders). Open credit terms are available based on prior credit approval Download Credit Application

Glossary

Base
The bottom panel or section of the crate or box and all it's components.

Blocking and/or Bracing
Materials & labor used primarily to prevent free movement of the packaged or unitized item. In addition, it is used to distribute the load of the contents over as much of the container surface as possible and to support the contents in such a way that the load is applied at the strongest points of the container

Top box
The top, sides and ends of the crate or box when not attached to the base.

Cleats
The lumber boards which provide the framing structure to reinforce the crate or box and add bulk to the edges for nailing or stapling purpose.

Desiccant
A desiccant is a hygroscopic substance that induces or sustains a state of dryness (desiccation) in its local vicinity in a moderately well-sealed container.

Dimensions (box)
The horizantal and vertical distance from the inside face of each panel to its opposite panel. Always measured in Length Width and height in that order L x W x H

Electro-Static discharge (ESD)
Electro-Static discharges are momentary currents naturally caused by static electricity in the air.

Flute(ed)
The wavy material between the flat liner sheets in corrugated products.

Gusseted
A gusseted bag is simply a pleat made into the bag, they have sides and balloon out to hold the product in a box shape. When you put something in a gusseted bag you are squaring the bottom and eliminating what are commonly referred to as dog ears -the corners of the plastic bag that would otherwise stick out.

Height
The distance from the floor to the hrightes point of the payload.

Humidity Indicator
A paper card or Plastic/Aluminum plug which indicates the percentage of relative humidity present by changing color from blue to pink as the humidity levels rises.

ID (Inside Dimensions)
The distance from the inside of the top to inside of the bottom of the box. Commonly refered to as ID or inside dimensions.

Joist
Members extending across the crate or box underneath the top which serve to support and transfer vertical stacking loads to the side panels. Joist also serve to prevent crushing or buckling of top panels when slings or grab hooks are to lift the box.

Length
Is the longest dimension of the payload that is touching the ground.

Skids
Skids are lateral members attached to the base of the box which serve to support and transfer the load to the surface of the base.

Corner Post
The vertical frame members placed between the upper and lower frame members of the side and end panels and serve as columns for supporting vertical stacking loads.

Vacuum Pack
Accomplished by placing item or assembly , with the proper amount of activated desiccant into a water-vaporproof barrier. Corrosion will not normally occur when a relative humidity of 30 percent is maintained within the barrier. Effective for a period of 18 to 24 months.

Width
Is the shortest dimension of the payload when touching the ground.