Policies

Quote, Estimate & Rough Order of Magnitude (ROM) Policy

PRICE: Price is based upon the information provided at the time of being provided; any adjustments may result in a price change. Price validity is expressed on the quote, if not listed then price is valid for 15-days by default. Price for steel is valid for 10-days by default.
QUANTITY VARIANCE: Some corrugated & foam orders are subject to +/-10% quantities.
CANCELLATION: Goods manufactured in accordance to customer specification cannot be resold and therefore are not subject to cancellation by customer at any time after purchase order has been issued. Charges may apply for the cancellation of services if the customer fails to give more than 24-hour notice to cancel or reschedule a set delivery or pack job date.
FREIGHT: Any arrangements made for transportation is understood to be a contract between the customer and the carrier.
DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss or delay in shipment once products have been accepted by the carrier. Valley Box assumes no responsibility for items that have been packed by the customer.
CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Be advised that dissemination or distribution of this information, to parties unrelated to the entity in which it was intended, is prohibited and may be unlawful.

Order Policy

PRICE: Price is based on the information provided at the time of quotation; any adjustments may result in a price change. Price validity is expressed on the quote. If not listed, the price is valid for 15 days by default. Prices for steel are valid for 10 days by default. Due to fluctuations in the commodities market, prices may need to be re-quoted prior to a re-order.

PAYMENTS: Customer payment terms are expressed on the Quote and/or Order. Otherwise, for first-time customer orders, Valley Box accepts pre-pay credit card payments (3.5% fee will apply at checkout) or pre-pay check. For future business, customers can request a Payment Terms application.

CREDIT CARD PAYMENTS: As of May 3rd, 2021, Valley Box Company utilizes PaymentLOCK® as the credit card processing platform, which allows the addition of a 3.5% surcharge to the invoice total.

QUANTITY VARIANCE: Some corrugated and foam orders are subject to +/-10% quantities.

CANCELLATION: Custom goods cannot be canceled after a purchase order is issued as they are non-resellable. To ensure uninterrupted supply chain management and mitigate potential price increases, Valley Box will proceed with the immediate procurement of materials necessary for fulfilling this order. If the customer decides to cancel this order, the customer shall be responsible for covering all costs associated with work in progress, materials, and any other expenses directly related to the order.

FREIGHT: Any arrangements made for transportation are understood to be a contract between the customer and the carrier.

DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss, or delay in shipment once products have been accepted by the carrier. Valley Box assumes no responsibility for items that have been packed by the customer.

CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Dissemination or distribution of this information to parties unrelated to the entity for which it was intended is prohibited and may be unlawful.

ENTIRE AGREEMENT: These Terms, together with any confirmation of sale or invoice provided by the Seller to the Buyer (collectively, the “Order Confirmation” and together with the Terms, this “Agreement”) comprise the entire agreement between the parties and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, and communications, both written and oral. These Terms prevail over any of Buyer’s general terms and conditions of purchase regardless of whether or when Buyer has submitted its purchase order or such terms. Fulfillment of Buyer’s order does not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend these Terms. 

CUSTOMER PROVIDED DRAWINGS: It is Valley Box‘s policy to thoroughly evaluate designs provided by customers to make sure that the build quality meets our standards. Valley Box will build the crate based on the customer specifications. Customer assumes all liability for the safety and integrity of their payload.

FIRST ARTICLE: The initial deliverable provided for this project shall serve as the first article for evaluation. Any requested changes to the initial deliverable will result in a corresponding price adjustment, which must be communicated and agreed upon in writing before implementation.

FIRST ARTICLE WAIVED: By opting to waive the first article evaluation, the customer assumes the associated risks inherent in not having a dedicated fit check against their specific product. This decision may impact the precision of fit, function, and overall compatibility. Any adjustments or modifications that may arise during subsequent stages will be the responsibility of the customer, including potential time and resource implications.

WILL CALL (NOC & BOL): Customers will be notified via email upon order completion. They must arrange and pay for freight pickup within five business days. Additionally, the Bill of Lading must be emailed to Valley Box prior to the carrier’s arrival. Customers are responsible for informing the carrier of Valley Box’s receiving and shipping hours (Monday to Friday, 7:30 am to 2:30 pm) and ensuring drivers check in at the facility entrance during these hours. If items are not retrieved within 30 calendar days of the completion notice, Valley Box reserves the right to dispose of the items without compensation.

DELIVERY: Unless indicated otherwise in writing on the sales order, this order is for the total quantity quoted delivered at the same time.

AMENDMENTS AND MODIFICATIONS TO ORDERS AFTER PURCHASE AGREEMENT: Any requests from the customer to modify or change an order after the purchase agreement has been issued may result in additional charges. These charges may include, but are not limited to, expedite fees, ship-in-place fees where an invoice will be issued based on the agreed-upon delivery schedule, change order fees, and storage fees. Any costs associated with these changes will be communicated to the customer and must be agreed upon in writing before implementation. Valley Box reserves the right to invoice such costs separately, and payment shall be made in accordance with the agreed terms.

LIMITED GUARANTEE

Valley Box guarantees its products to be built in accordance with Customer’s product specifications and industry standards of practice. We will provide the packaging and/or services set forth in the quote provided and accepted by the Customer. 

Customers have the opportunity to review and inspect the crates, packaging materials, design, and methods used and warrant that such materials and procedures meet their requirements and specifications.

Claims by Customers must be presented in writing with photographs of the non-conforming item no later than thirty (30) days after Valley Box’s pack list receipt.

In the event that a claim is approved, we will repair, replace, or refund the product and/or services at Valley Box’s discretion. Repairs must be performed at our facility. Valley Box is not responsible for any incurred freight or delivery charges.

The Customer is responsible for ensuring that insurance coverage is in place for products in transit. Under no circumstances shall Valley Box Co. Inc. be liable for:

1. Damages to products or other goods contained or to be contained in the packaging while in the care and custody of Customer, Shipper, or end recipient;
2. Damages which could not have been avoided by the exercise of care or conformance with such designs, methods, and materials;
3. Damage occasioned by casualty, fire, and other hazards of the type typically covered under the property insurance required to be maintained by Customer;
4. Liability for the acts or negligence of any Shippers and end recipients;
5. Damage resulting from improper packing by any party other than Valley Box Co. Inc.;
6. Hazardous material shipments, which are the Customer’s responsibility to prepare, label, ship, and declare in accordance with the provisions of all applicable federal and state laws and regulations, as well as any other jurisdictional body having control over the labeling, packing, or shipping of hazardous materials.

STORAGE AND HANDLING GUIDELINES FOR WOOD CRATES:

STORAGE ENVIRONMENT: Wood crates should be stored in a dry, well-ventilated area to prevent moisture absorption and potential warping. Avoid prolonged exposure to direct sunlight or extreme temperature variations, which can compromise the structural integrity of the wood.

HANDLING PRACTICES: Use proper lifting equipment, such as forklifts or pallet jacks, to move crates. Ensure that the equipment is appropriate for the crate’s size and weight. Avoid dropping or applying excessive force to crates during handling, as this may lead to damage or compromised load stability.

STACKING: If stacking is required, ensure that crates are stacked on a flat, stable surface and that the weight distribution is even. Do not stack crates beyond the recommended height or weight capacity provided by Valley Box.

INSPECTION: Periodically inspect stored crates for signs of damage, such as cracks, warping, or weakening joints, and address any issues before use.

Failure to comply with these storage and handling guidelines may void the Limited Guarantee and result in damage to the crates or the contents therein, for which Valley Box will not be held liable.

Research & Development Policy

SERVICES: Under each applicable Rough Order of Magnitude (herein "ROM"), Client is engaging Valley Box Company (herein "VB") to design and develop a custom solution based on the requirements and specifications stated therein (the “Services”). Client is solely responsible for determining and communicating its requirements and specifications (the “Specs”). VB shall attempt to provide the Services based on Client’s written Specs as closely as possible, however VB cannot guarantee that it will be able to meet the exact Specs. VB shall not be responsible for provision of Services based on inaccurate Specs.

PRODUCTS: The custom solution VB designs and develops as part of the Services is referred to as the “Product”. In providing the Services it is anticipated that VB shall create 1 or more drawings or models of the Product. Upon complete payment of all Fees, VB shall provide a copy of the drawing or model to Client upon its completion (the “Deliverables”). The Deliverables shall be deemed VB’s confidential information and treated with the strictest of confidence. 

LICENSE: Client shall have a non-exclusive license to use such Deliverable for its own internal and non-commercial purposes, solely as necessary to evaluate the Product and its viability. Except as otherwise stated herein, Client may not use commercially, reproduce, distribute, sell, resell, publicly display, publicly perform, modify, or create derivative works of, the Deliverables or Products in any way or for any purpose. 

MANUFACTURING: For each solution Product that may result from the design and development Services, VB shall have the right of first refusal to act as Client’s exclusive manufacturer with respect to such Products, upon terms reasonable and customary in the industry. Unless VB provides express prior written consent, Client shall not manufacture or appoint any other party to manufacture any Products, and shall not sell or otherwise be commercially involved with any Products that were manufactured by any party other than VB. If VB manufactures any Products for Client, such services shall also be subject to VB’s manufacturing terms and conditions. 

FEES: As compensation for the Services, Client shall pay VB the fees stated in each applicable ROM (the “Fees”). VB shall provide Client with invoices for Fees and expenses due for each applicable billing period, and all such invoice shall be due upon receipt. If Client wishes VB to manufacture any Products resulting from the Services, additional fees shall apply. If Client wishes to purchase the intellectual property rights for any Product or Deliverable, additional fees shall apply.

INTELLECTUAL PROPERTY: In providing the Services or designing any Products, VB may create work or materials necessary or incidental thereto, including but not limited to research, development, designs, graphics, prototypes, discoveries, inventions, data, strategies, schematics, ideas, techniques, notes, specifications, work product and other creative expressions (“Works”). VB shall be the sole and exclusive owner of all rights, title and interest in all intellectual property rights (including but not limited to copyrights, trademarks, trade secrets, patents and other intellectual property and moral rights throughout the world) (the “IP Rights”) in and to the Works. Except only for Client’s right to use the Deliverables as stated in each applicable ROM, Client shall have no rights to any Works, Deliverables, Products or VB’s IP Rights. 

Service Level Agreement

Communication expectations:

QUALITY ISSUES: Product-related quality issues will be acknowledged within 24 hours of receipt and a resolution or action plan will be provided within 5 business days.

ORDER UPDATES: Order status inquiries will be responded to within 1 business day. Any delays or changes in order timelines will be proactively communicated to the customer.

QUOTES: Requests for quotes will be acknowledged within 1 business day, and a formal quote can typically be provided within 3 business days, barring the need for additional specifications or complex requirements.

GENERAL QUESTIONS: General inquiries will be addressed within 2 business days, ensuring timely and clear communication to support customer needs.

Credit Card Refund Policy

If a credit card refund is required, please contact your account representative.

Refund includes the surcharge fee, examples listed:

1. Full refund: The invoice total was $100 with a 3.5% surcharge fee of $3.50, then your refund will be $103.50
2. Partial refund: Invoice total was $100 and are being refunded $40, then your refund will be $41.40, which includes 3.5% of the surcharge fee.

Allow 2-3 business days for the refund to post onto the account.

Customer Without Payment Terms (Options)

Apply for payment terms
Contact your sales rep &  provide email contact to send the two-step process via Adobe sign.

Credit card payment
The order desk can process the order to pay with a credit card.
Customer is responsible for a  credit card fee usually 3.5%.

Check payment
50% before delivery 50% COD

ACH payment
A payment terms application must be approved.
The customer is responsible for submitting payments on time.
ACH not processed by Valley Box accounting