Policies

Estimate, Quote & ROM Policy

PRICE: Price is based upon the information provided at the time of being provided; any adjustments may result in a price change. Price validity is expressed on the quote, if not listed then price is valid for 15-days by default. Price for steel is valid for 10-days by default.
QUANTITY VARIANCE: Some corrugated & foam orders are subject to +/-10% quantities.
CANCELLATION: Goods manufactured in accordance to customer specification cannot be resold and therefore are not subject to cancellation by customer at any time after purchase order has been issued. Charges may apply for the cancellation of services if the customer fails to give more than 24-hour notice to cancel or reschedule a set delivery or pack job date.
FREIGHT: Any arrangements made for transportation is understood to be a contract between the customer and the carrier.
DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss or delay in shipment once products have been accepted by the carrier. Valley Box assumes no responsibility for items that have been packed by the customer.
CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Be advised that dissemination or distribution of this information, to parties unrelated to the entity in which it was intended, is prohibited and may be unlawful.

Order Policy

PRICE: Price is based upon the information provided at the time of being provided; any adjustments may result in a price change. Price validity is expressed on the quote, if not listed then price is valid for 15-days by default. Price for steel is valid for 10-days by default. Due to price fluctuations in the commodities market prices may need to be re-quoted prior to a re-order.
PAYMENTS: Customer payment terms are expressed on the Quote and/or Order. Otherwise, for first-time customer orders Valley Box accepts pre-pay credit card payments (3.5% fee will apply at check out) or pre-pay check. For future business, customers can request a Payment Terms application.
CREDIT CARD PAYMENTS: Be advised as of May 3rd, 2021 Valley Box Company will transition to PaymentLOCK® as the credit card processing platform which allows the addition of a 3.5% surcharge to the invoice total.
QUANTITY VARIANCE: Some corrugated & foam orders are subject to +/-10% quantities.
CANCELLATION: Goods manufactured in accordance to customer specification cannot be resold and therefore are not subject to cancellation by customer at any time after purchase order has been issued. Charges may apply for the cancellation of services if the customer fails to give more than 24-hour notice to cancel or reschedule a set delivery or pack job date.
FREIGHT: Any arrangements made for transportation is understood to be a contract between the customer and the carrier.
DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss or delay in shipment once products have been accepted by the
carrier. Valley Box assumes no responsibility for items that have been packed by the customer.
CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Be advised that dissemination or distribution of this information, to parties unrelated to the entity in which it was intended, is prohibited and may be unlawful.

Credit Card Refund Policy

If a credit card refund is required, please contact your account representative.

Refund includes the surcharge fee, examples listed:

1. Full refund: The invoice total was $100 with a 3.5% surcharge fee of $3.50, then your refund will be $103.50
2. Partial refund: Invoice total was $100 and are being refunded $40, then your refund will be $41.40, which includes 3.5% of the surcharge fee.

Allow 2-3 business days for the refund to post onto the account.

Customer Without Payment Terms (Options)

Apply for payment terms
Contact your sales rep &  provide email contact to send the two-step process via Adobe sign.

Credit card payment
The order desk can process the order to pay with a credit card.
Customer is responsible for a  credit card fee usually 3.5%.

Check payment
50% before delivery 50% COD

ACH payment
A payment terms application must be approved.
The customer is responsible for submitting payments on time.
ACH not processed by Valley Box accounting